DELIVERY & RETURNS

Purchase Confirmation: Upon completing a purchase with us, you will immediately receive an email detailing your order specifics and the anticipated shipping date. If you find any discrepancies in your order or it fails to meet your expectations, please contact us at VenusLatexClothing@gmail.com to make necessary corrections. Please note that modifications to orders can only be made within a week from the placement date. Once confirmed, our team will proceed with the production of your order.

Product Information: All clothing pieces ordered on our website are meticulously handcrafted for each client, meaning they are not pre-made or stocked. Consequently, production time is required.

Global Shipping Options:

  • DHL Express: For faster delivery, we offer DHL Express shipping, which typically takes 5-7 business days to reach destinations in Europe and North America, depending on customs clearance and local delivery conditions.
  • Regular Postal Service: For a more economical option, we provide shipping via regular postal services, which can take approximately 15-30 days to reach international destinations, depending on the efficiency of local postal services and customs procedures.

Secured Delivery: To ensure your privacy, latex products are shipped in discreet packaging that does not explicitly reveal their contents. Our trusted delivery partners play a crucial role in this process, ensuring that no direct references to latex are visible during transit. Please note that every package must be signed for upon delivery. If you are unable to be present at the time of delivery, arrangements will be made for another delivery attempt or collection from your local post office.

Liability Disclaimer: While we strive to ensure timely and secure deliveries, unforeseen circumstances beyond our control may interfere, potentially causing accidental damage or delays. In such cases, we will assist you in claiming compensation from the shipping company to mitigate any losses.

Production & Dispatch Period: Due to the detailed handwork involved in each garment, production times typically range from 1-3 weeks for standard sizes and an additional 2-5 weeks for custom sizes. Depending on your chosen shipping method and geographical constraints, the total time to receive your order will vary.

Cancellation Policy: Cancellations are accepted prior to the commencement of the production phase or before the order is dispatched. Once an order has been dispatched, it is no longer eligible for cancellation.

Returns Policy: Returns are accepted within 14 days after receiving the product, provided that the item remains clean and in the same condition as when it was received. Return-related expenses are borne by you unless the item is faulty or not as described, in which case we will cover the costs. For customized items, returns and refunds are only accepted in the event of quality issues; returns for customized items are otherwise not eligible for refunds.

Return and Exchange Process: To initiate a return or exchange, please contact us at VenusLatexClothing@gmail.com. Upon contact, we will inform you of the mailing method and provide the return address.

Refunds: After we receive and inspect the returned item, we will notify you whether your refund has been approved or denied. If approved, expect the refund to be processed back to your original method of payment within 5-7 working days.

Refund Issues: If you have not received your expected refund, it is advisable to first check your bank transactions. Should problems persist, please reach out to us at VenusLatexClothing@gmail.com for further assistance.

Inquiries Regarding Return Addresses: For any questions about return delivery addresses or related issues, feel free to contact our Customer Support at VenusLatexClothing@gmail.com at any time.

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